FAQ Brexit Update: Virtual UK Address

Background Information

At the end of the year, the UK will leave the single market and customs union. As a result, all parcels crossing the new border between Britain and Ireland will be subject to customs formalities affecting the cost and transit time of your shipment.

Following the Brexit impact, we would like to share with you that as of December 28th, our virtual address services in the UK will be temporarily suspended, until such time as a final Brexit decision has been implemented and our services have been adapted to meet the new requirements.

Q&A

What will happen to my parcel if it is delivered to 1A McKinney Road on or after December 28^th?

We will no longer be accepting deliveries at our depot in Newtownabbey, therefore if a carrier arrives with a delivery it will be refused by our staff and returned to the carrier’s depot.  Most carriers return any refused deliveries to the sender but this will depend on the agreement between the shipper and carrier.  Please make sure to update all websites where you use the UK virtual address as your default delivery address.

Can I still use Ireland Virtual Address?

Yes, you can continue to use our Ireland Virtual Address as normal and send, collect and return your parcels with the Parcel Motel network.

Can I still use Parcel Motel lockers on or after December 28^th?
Yes, you can continue to use Parcel Motel lockers by using the new Irish virtual address which is listed below:

Your Name
Your PMID
UPS Customer Centre
Unit 5 Mygan Park
Jamestown Road
Finglas East
Dublin 11, D11 A729

How much will it cost to receive my parcels at my Irish Virtual Address?

As a thank you for using our lockers and reducing your environmental impact, we’re offering a special price of €3.25 (instead of €4.50) for receiving parcels to the Irish Virtual Address as of Jan 2021.

What is my Irish Virtual Address?

Your new Irish Virtual Address is:

Your Name
Your PMID
Unit 5 Mygan Park
Jamestown Road
Finglas East
Dublin 11, D11 A729

What are the benefits of using the Irish Virtual Address?

By using the Irish virtual address, you will never have to worry about not being at home when a courier arrives and you can collect your parcel at a time and place that suits you, completely contactless.  Parcel lockers are a much more sustainable way to receive your parcels as they are ten times more efficient than door to door deliveries. With our parcel lockers you can choose convenience whilst reducing your environmental impact.

Will the UK Virtual Address service be returning to Parcel Motel in the future?

We are working diligently to update our product offering to meet the new post-Brexit requirements and better serve your shopping needs.  When we know what these new requirements entail and if it is still feasible to shop in the UK via a virtual address, we will consider the reintroduction of the service and/or other services which facilitate online shopping.

Can I still use Parcel Motel to send and return parcels to the UK after Brexit?

Similarly to incoming parcels, parcels travelling back to the UK from Ireland will be subject to customs formalities affecting the cost and transit time of your shipment.  We will therefore be suspending these services also and you will notice that some retailers have been removed from our website. Parcel Motel will accept return shipments until Dec 30^th. When sending parcels to the UK after this date, we recommend that you check the retailer’s website for their recommended returns methods or visit UPS.com to send a parcel.